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Dutch Speaking Customer Service for Transportation (Rail, Shipping, etc.) indust at Patrique Mercier Recruitment. Patrique Mercier Recruitment is delighted to present an exceptional opportunity for Dutch-speaking individuals looking to embark on a rewarding career in the customer service sector of the transportation industry, specifically within rail and shipping operations. As a key member of our client's team, you will play a crucial role in managing customer interactions, addressing inquiries, and ensuring a seamless experience for clients navigating transportation services. This position offers the chance to leverage your language skills while contributing to a dynamic industry that connects people and goods across borders. Join us in making a significant impact in customer service, while enjoying the unique experience of working in a vibrant cultural setting.. Responsibilities. . Provide exceptional customer service via phone, email, and chat to Dutch-speaking clients in the transportation industry.. . Assist customers with inquiries related to rail and shipping services, ensuring accurate and timely information is delivered.. . Resolve issues and complaints in a professional and effective manner, providing solutions that enhance customer satisfaction.. . Process bookings, changes, cancellations, and refunds efficiently.. . Maintain records of customer interactions and follow up as needed to ensure satisfactory resolution.. . Work collaboratively with team members and other departments to streamline service delivery.. . Meet performance targets and contribute to team goals in a fast-paced environment.. . . Fluency in Dutch, both written and spoken; proficiency in English is a plus.. . Experience in customer service, particularly in the transportation or logistics industry is preferred.. . Excellent communication skills with a strong ability to empathize with customers.. . Proficient in problem-solving and able to handle challenging situations calmly.. . Ability to multitask and manage time effectively in a busy work environment.. . Familiarity with customer service platforms or CRM tools is advantageous.. . Motivated to work in a multicultural setting and develop professionally in the transportation sector.. . Company Location: Greece.