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Italian Speaking Customer Service for Automotive Company - Work In Greece at Mercier Consultancy MD. Mercier Consultancy MD is thrilled to offer an exciting opportunity for Italian Speaking Customer Service Representatives for a leading Automotive Company, located in Greece. This role is perfect for individuals who are passionate about the automotive industry and committed to providing stellar service to customers. As a representative, you will assist clients in Italian, addressing their inquiries and enhancing their overall experience with the brand.. Key Responsibilities. . Manage customer inquiries related to automotive products, services, maintenance, and warranty information via phone, email, and chat in Italian.. . Provide accurate and comprehensive information regarding vehicle features, specifications, and offers.. . Assist customers with appointment scheduling for service and maintenance needs.. . Resolve customer complaints efficiently while ensuring a high level of satisfaction.. . Document all customer interactions in the CRM system for accurate tracking and follow-up.. . Collaborate with sales and technical teams to improve service delivery and meet customer expectations.. . Stay informed about automotive trends and company updates to provide relevant assistance.. . . Fluency in Italian (both written and spoken) is essential; knowledge of English is a plus.. . Previous experience in customer service, preferably within the automotive or related industries.. . Strong communication skills with a friendly and approachable demeanor.. . Ability to handle inquiries and complaints effectively while maintaining professionalism.. . Excellent organizational skills with the capacity to manage multiple tasks in a fast-paced environment.. . Familiarity with automotive terminology and customer relationship management (CRM) systems is desirable.. . Willingness to work flexible hours, including weekends and holidays, as needed.. . Relocation to Greece is required for this position.. . Company Location: Greece.