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Customer Support Agent (TaaS) - German Market - Evening Shift at CPM International. Via . is on a mission to revolutionize global transportation. By harnessing cutting-edge technology, we’re not just transforming daily commutes but also making a significant impact on reducing humanity’s environmental footprint. With ambitious goals, we’re committed to creating a more sustainable and efficient future for transportation worldwide. . Are you passionate about helping others and providing outstanding service? VIA has the perfect opportunity for you! We are seeking enthusiastic . Customer Support Agent (TaaS). fluent in . German. to join our dynamic . Via TaaS team. . In this role, you will experience the dynamics of the mobility industry first-hand. You will learn the operations, technology management, and on-demand mobility processes of our Client, enabling you to provide on-demand support to customers and contribute to Client and team’s goals. TaaS (Testing as a Service) is a dedicated Via channel assisting with on-demand mobility needs from multiple small services across Germany.. What you’ll be doing?. . . Keep things running smoothly . by offering first-line support through phone, email, and digital channels as needed.. . . Aim for 'first contact resolution' . to handle customer queries quickly and effectively. If something needs more attention, escalate it until it's fully resolved, following the company's and client's guidelines.. . . Keep customer records updated.  with reasons for contact, solutions provided, and any other relevant information to support our customers and maintain service quality.. . . Foster positive interactions . in all communications, making sure customers feel understood and supported.. . . Provide efficient and productive support . to meet agreed service levels (SLA) and contact centre KPIs.. . . Participate in training and briefings . (both internal and external) to gain expertise and understand client and contact centre requirements.. . . Follow all applicable policies and regulations. , including client policies, EU legal frameworks, and local government regulations.. . What skills & experience you’ll bring to us? . . . German Skills. : You’re fluent communicating in German, C2 level in both written and spoken.  . . . English Communication. : You’ll be working with an international team, so you need to be comfortable in English too!. . . Customer-First Mindset. : You love helping people and solving problems, whether it’s over the phone or by email.. . . Tech-Savvy. : You’re comfortable with MS Office and can pick up new tools quickly.. . . Organised & Motivated. : Even when things get busy, you stay organised and keep delivering quality service.. . . Eligibility. : Be eligible to work in Slovakia. . . Company Location: Slovakia.