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Customer Success Manager (Remote - UK) at Jobgether. About Jobgether:. Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.. One of our companies is currently looking for a . Customer Success Manager. in the . United Kingdom. .. This is an exciting opportunity for a driven and collaborative Customer Success Manager to help shape the client experience within a fast-growing SaaS company. You will manage a portfolio of growth accounts, owning the full customer lifecycle from onboarding to renewals and upsells. Acting as a trusted advisor, you’ll provide strategic guidance to clients, champion their needs internally, and ensure they get maximum value from the platform. This role is both customer-facing and highly cross-functional, working closely with Sales, Product, and Engineering teams to deliver outstanding outcomes.. Accountabilities:. . Own and manage a book of growth customers, driving retention and upsell opportunities.. . Develop customer engagement strategies that enhance satisfaction, product adoption, and renewal rates.. . Act as a subject matter expert on the product, sharing best practices to drive client success.. . Gather and share customer feedback to influence product development and feature prioritization.. . Partner cross-functionally to resolve client issues and ensure seamless collaboration across departments.. . Conduct regular business reviews and monitor account health to proactively address any risks or opportunities.. . . 2+ years in Customer Success, Relationship Management, or similar client-facing roles in a SaaS environment.. . Proven track record in driving renewals and managing upsell pipelines.. . Excellent communication and organizational skills, with strong attention to detail.. . Proactive, responsive, and hands-on, with a customer-first mindset.. . Comfortable operating in a fast-paced, startup-like environment.. . Experience working with CRM tools; familiarity with clients in Venture Capital, Private Equity, or Investment Banking is a plus.. . Company Location: United Kingdom.