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Inbound Customer Service Advisor - Remote at The Launch Group. Location:.  Teleperformance (via The Launch Group). Job Type:.  Full-time. Pay:.  £12.21 per hour. Shifts:.  Monday to Saturday (5 days/week), between 08:00 – 18:00 (rotating shifts). The Launch Group is recruiting on behalf of Teleperformance for dedicated and empathetic Contact Centre Agents. In this role, you'll manage a caseload of potentially vulnerable customers, delivering timely, professional, and confidential support. Your goal will be to improve customers’ well-being and financial stability through proactive case management and collaboration with key stakeholders.. Conduct sensitive, solution-focused conversations with customers. Manage and prioritise a varied caseload. Review complex information and assess evidence using sound judgment. Liaise with internal teams and external agencies to progress cases. Demonstrate empathy and resilience when supporting vulnerable individuals. Maintain detailed and accurate case records. Seek guidance and escalate cases appropriately. Requirements:. Key Skills & Competencies:. . Excellent verbal and written communication. . Strong organisational and problem-solving abilities. . Empathy, professionalism, and discretion. . Critical thinking and attention to detail. . Proactive and self-motivated with a collaborative mindset. . Company Location: United Kingdom.