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E-commerce Administrative Support Specialist at NeoWork. We are seeking a proactive and detail-oriented . E-commerce Administrative Support Specialist. to join our growing online retail team. This role is ideal for someone with strong spreadsheet skills, experience with e-commerce platforms, and the ability to manage multiple tasks independently. You will play a key role in inventory management, customer support, administrative processes, and social media engagement, ensuring smooth day-to-day operations across our sales channels.. Responsibilities. 1. Inventory Management (35%). . Process daily inventory updates from 20–30 suppliers. . . Manipulate and standardize supplier spreadsheets. . . Upload inventory quantities to Shopify. . . Maintain accurate product listings across multiple sales channels. . . 2. Customer Support (20%). . Respond to customer inquiries via email and chat within 45 minutes. . . Track order statuses and provide timely updates. . . Escalate complex issues to the business owner. . . 3. Administrative Tasks (25%). . Reconcile transactions in Xero accounting software. . . Manage product uploads and maintain product catalogs. . . Organize and maintain product information across platforms. . . 4. Social Media Management (20%). . Plan, create, and schedule engaging content (images, videos, stories, reels, carousels). . . Monitor comments, messages, and mentions daily; respond promptly. . . Research trends, hashtags, and competitor activity to optimize growth.. . Must Have. . Proficient in Microsoft Excel and Google Sheets. . . Strong data manipulation and spreadsheet management skills. . . Experience with Shopify platform. . . Excellent written communication skills in English. . . Basic understanding of e-commerce inventory management. . . Intermediate computer and internet skills. . . Ability to work independently with minimal supervision. . . Nice to Have. . Previous e-commerce or drop shipping experience. . . Knowledge of inventory management software. . . Experience with customer support platforms. . . Familiarity with multi-channel selling (Amazon, Cogan, My Deals). . . Basic accounting software knowledge (Xero preferred).. . Company Location: Colombia.