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Fullstack Developer & Technical Coordinator at leadtech. ROLE SUMMARY:. We are looking for a Fullstack Developer & Technical Coordinator to act as a liaison between the Customer Service team and the technical areas of the company (IT, Development, Product, etc.). This role will be key in ensuring that tools, integrations, and technical processes function optimally while making sure that operational and customer needs are translated into efficient technical solutions.. The ideal candidate should have a strong technical background, analytical skills, and experience working in customer service environments.. Main Responsibilities:. Technical Support:. . Analyze and resolve technical incidents reported by the Customer Service team related to tools or integrations.. . Follow up on critical issues and ensure their resolution with the responsible teams.. . Integration Management:. . Coordinate with the technical team and internal/external providers to implement and maintain system integrations (CRM, ticketing, communication platforms, etc.).. . Test and validate new tools or improvements in existing systems before implementation.. . Align data extraction, management, and reflection impacted by implementation in coordination with Data Analysts and BI teams.. . Technical Process Optimization:. . Identify inefficiencies in technical workflows and propose improvements that positively impact CS operations.. . Document technical processes and tool updates to ensure proper implementation by the team.. . Interdepartmental Collaboration:. . Act as the point of contact between Customer Service and the IT, Product, and Development teams to prioritize and execute technical improvements.. . Translate the operational requirements of the team into clear technical specifications.. . Training & Communication:. . Train the Customer Service team on new tools or technical changes.. . Maintain clear and continuous communication to inform about the status of technical projects and incident resolutions.. . Education & Experience:. . Bachelor’s degree in Computer Science, Software Engineering, Information Systems, or related fields (or equivalent proven experience). . . 2–4 years of experience in software development or technical roles involving cross-team coordination. . . Previous exposure to Customer Service, Sales, Marketing, or UX environments is highly valued. . . Technical Knowledge:. . Proficiency in . SQL. for database querying and management. . . Solid knowledge of . Python. , . JavaScript. , and . PHP. for backend and frontend development. . . Familiarity with . CRM systems. , ticketing platforms, and automation workflows. . . Experience working with . APIs. and system integrations. . . Ability to estimate development effort and timelines. . . Foundational knowledge in . AI tools. and openness to exploring their application to optimize workflows. . . Skills:. . Strong analytical and problem-solving capabilities. . . Ability to translate operational needs into clear technical specifications. . . Effective communicator with both technical and non-technical stakeholders. . . Team player with the ability to work under deadlines and changing priorities.. . Company Location: Spain.