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Collections Agent at Medical Guardian. Medical Guardian is a rapidly expanding Medical Alarm Company allowing Seniors across America to enjoy a renewed sense of independence and providing loved ones with piece of mind. . Medical Guardian is seeking a . Collections Agent. who will be responsible for reviewing past due accounts, placing accounts on and off hold as needed and contacting customers for payment of past due accounts. . The ideal candidate will be a high-energy individual who is self-motivated, detail-oriented, and possesses the ability to multi-task in a fast-paced, team-oriented environment. . Permanent residency in one of the following states is required: . AZ, DE, FL, GA, KY, KS, MA, MD, MI, NJ, NY, OH, PA, SC, ID, IL, NC, TN, WV, and TX only. Schedule:. Monday, Tuesday, Friday 9:00 AM - 5:30 PM EST / Wednesday, Thursday 11:30 AM - 8:00 PM EST / 2 Saturday's out of the month 9:00 AM - 1:00 PM EST. Responsibilities. . Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts. . . Manage collection efforts with a high level of persuasiveness & professionalism. . . Provide thorough, efficient, and accurate account updates on computer files for each call made or received. . . Place account on hold for incoming orders until payment is received. . . Handle customer questions and problems. . . . Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.   . . Perform other duties and responsibilities as assigned. . . . 2+ years of collection experience. . . Professional training courses or College Degree (preferred). . . . Knowledge, understanding, and compliance with all applicable Federal, State, and Local laws and regulations that regulate the collection industry. . . Excellent customer service and communication skills (verbal and written). . . Persuasiveness and talent of negotiating in the most professional manner. . . Knack to keep a cool head and develop relationships in possibly difficult circumstances. . . Strong organizational and follow-up skills. . . Ability to interact with management with recommendations and concerns.. Company Location: United States.