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German Speaking Customer Service for Logistics & Supply Chain industry at Mercier Consultancy MD. Mercier Consultancy MD is excited to announce a position for German Speaking Customer Service Representatives in the Logistics & Supply Chain industry. This role is perfect for individuals who are motivated by the challenges of the logistics field and are committed to delivering outstanding customer service. As part of our dynamic team, you will assist clients in navigating their inquiries related to shipping, warehousing, and supply chain management while providing support in German.. Key Responsibilities. . Handle customer inquiries regarding logistics services, shipment tracking, and supply chain processes via phone, email, and chat in German.. . Provide accurate information on shipping rates, timelines, and customs regulations.. . Assist customers in resolving logistical issues and coordinating solutions effectively.. . Document customer interactions and maintain records in our CRM system.. . Collaborate with internal teams to ensure timely communication and service resolution.. . Stay informed about industry trends and best practices to better assist our clients.. . . Fluency in German (both written and spoken) is essential; knowledge of English is a plus.. . Prior experience in customer service, preferably in the logistics or supply chain industry.. . Strong communication skills and the ability to build rapport with customers.. . Excellent problem-solving abilities and a proactive approach to customer service.. . Ability to manage multiple inquiries and prioritize tasks effectively.. . Familiarity with logistics software and CRM systems is desirable.. . Willingness to work flexible hours, including evenings and weekends if necessary.. . Company Location: Greece.