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Senior Payroll Implementation Consultant - Bureau at Employment Hero. Who we are. Employment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution.. Since our inception in 2014, we’ve scaled to a $2 billion valuation and gained a presence in 6 countries globally - Australia, New Zealand, Singapore, Malaysia, the UK and Canada. We now service over 300,000 businesses and more than 2 million employees.. . The EH Way. At Employment Hero, we’re proud of our unique DNA, which we call The EH Way.. . We are Mission First - everything we do (from what we work on, to how we allocate capital and where we focus) is driven by our Mission. . We are Remote First - we champion a remote environment with a preference for asynchronous communication and a high degree of autonomy. . We are AI First - we are committed to using AI to accelerate our mission; AI is not just a tool, it’s a fundamental part of how we operate, innovate, and scale. . We are Apolitical - we do not take a position on political or social topics, unless it relates to our Mission. . We Live by Our Values - we role model our values 100% of the time. . We Expect High Performance - we set a high standard and we’re not satisfied with being average. . This role. Employment Hero provides a HR, payroll and benefits software-as-a-service platform to small and medium-sized businesses. . This is a Senior Implementation Consultant position focused on guiding larger Bureau clients through their software implementation journey with Employment Hero and KeyPay. The role requires a blend of client-facing expertise and internal collaboration. You will be responsible for managing a portfolio of clients, designing and delivering training on best practices, and ensuring a smooth transition. This involves not only helping clients with their specific needs but also acting as a subject-matter expert to improve internal processes, create content, and upskill fellow team members. Ultimately, the goal is to drive a successful implementation while building strong relationships and ensuring continuous improvement.. Your key focus areas will be. . Working with both HR and Payroll teams to deliver great outcomes for our Bureau customers.. . Designing, developing and delivering Payroll and HR implementation training to Bureau clients based on best practice.. . Maintain a high level of system and client and industry knowledge and help deliver internal team training regarding these.. . Work directly with your Team Lead to identify and alleviate challenges.. . Actively review client feedback and help deliver valuable and sustainable improvement.. . This will include the following. . Manage a portfolio of larger Bureau clients, servicing their needs for a smooth transition from one software to another.. . Working closely to support client system understanding and building in-platform solutions for their specific portfolio requirements.. . Educate clients on best practice using the Employment Hero & KeyPay platform.. . Respond to customer communications and queries during the implementation within SLAs.. . Attend on-site training with clients as required.. . Design, develop and support content creation.. . Ensure the business management data is up-to-date and accurate for reporting purposes and for handover to other teams. . . Use data to review process delivery and help identify areas for improvement.. . Build strong working relationships with fellow Customer Experience (CX) team members and ensure cross-collaboration for continuous improvement.. . Act as a subject-matter expert to provide guidance and support for initiatives, projects, change and importantly, to upskill and maintain team knowledge as a priority.. . Who you are. To thrive at Employment Hero, you’ll need to embody The EH Way - operating with focus, agility, and an obsession with impact.. For this role, you’ll also bring. . 2+ years of implementation and training experience, with a proven track record of managing complex, client-facing projects.. . Expert knowledge of current legislative payroll requirements in the UK.. . Experience in creating and maintaining learning content to support new products and assist with implementations and platform adoption.. . Extensive Payroll or HR Implementations experience, with a deep understanding of the complexities and nuances of the implementation journey.. . Excellent communication skills, with the ability to engage and build rapport with clients and colleagues at all levels.. . Proven stakeholder management skills, with experience driving change and improvement with both internal and external teams.. . Exceptional time management skills, with the ability to manage a challenging workload and a high-volume project portfolio effectively.. . A passion for mentoring and sharing knowledge with others.. . . What we can offer. At Employment Hero, we don’t just talk about a better way to work - we live it. Joining Employment Hero means:. . You will work remotely, with the flexibility to own your time and impact. . You will access cutting-edge tools to amplify your work, knowledge and outputs. . You’ll surround yourself with ambitious, outcome-driven colleagues who challenge you to do the best work of your life. . You’ll own ESOP (employee share options) in one of the world’s fastest-growing tech companies. . You’ll also have access to a wide range of benefits that includes: a very generous parental leave policy, subsidised egg freezing (so you can make the choice that’s right for you, on your terms), a WFH office expense budget, and outstanding learning & development opportunities. . . At Employment Hero, we are committed to safeguarding the privacy of your application data. To understand how we do so, you can read our Applicant Privacy Policy here: . https://employmenthero.com/legals/applicant-policy/. . Employment Hero celebrates diverse perspectives and experiences, we invite people of all backgrounds and identities to apply for this position.. . Company Location: United Kingdom.