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French Speaking Customer Service for Hospitality & Tourism industry at Mercier Consultancy MD. Mercier Consultancy MD is thrilled to offer an exciting opportunity for French Speaking Customer Service Representatives in the Hospitality & Tourism industry. This role is ideal for individuals who have a strong passion for travel and customer interaction. As a customer service representative, you will assist clients with various inquiries related to travel accommodations, reservations, and attractions, providing exceptional service in French.. Key Responsibilities. . Manage customer inquiries regarding hotel bookings, travel arrangements, and tourism services via phone, email, and live chat in French.. . Provide detailed information about the company's offerings, including special promotions and travel guidelines.. . Assist customers with reservation changes, cancellations, and any special requests.. . Resolve customer complaints and issues efficiently while ensuring customer satisfaction.. . Document customer interactions accurately in the CRM system for future reference.. . Collaborate with hotels and tourism partners to ensure seamless travel experiences for customers.. . Stay updated on industry trends, destination information, and company offerings to provide relevant assistance.. . . Fluency in French (both written and spoken) is essential; knowledge of English is a plus.. . Previous experience in customer service, particularly in the hospitality or tourism sector, is preferred.. . Excellent communication and interpersonal skills with a welcoming and positive demeanor.. . Strong problem-solving abilities and attention to detail.. . Ability to manage multiple inquiries and prioritize tasks effectively in a fast-paced environment.. . Proficient in using customer service software and CRM applications.. . Willingness to work flexible hours, including evenings and weekends as required.. . Company Location: Greece.