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Cloud Support Engineer I (Support Response) at Jobgether. This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Cloud Support Engineer I (Support Response) in the United States.. In this role, you will serve as the frontline technical support expert, responsible for triaging and resolving incoming customer requests while maintaining high levels of empathy and professionalism. You will troubleshoot cloud, OS, hardware, and GPU-related issues, providing guidance and solutions that enhance customer experience. This position plays a critical role in maintaining uptime and operational reliability within a 24/7 support framework. You will collaborate closely with internal teams, document solutions for knowledge sharing, and act as an advocate for customers. Ideal candidates are detail-oriented, technically curious, and thrive in fast-paced, dynamic environments while balancing multiple responsibilities. Remote work allows flexibility in location while contributing to mission-critical support operations.. . Accountabilities:. Act as the first point of contact for all incoming technical support requests and manage customer interactions with empathy and professionalism.. Troubleshoot operating system, hardware, and cloud stack issues, providing clear technical guidance.. Accurately triage, route, and escalate tickets while maintaining ownership of customer communication.. Assist in incident response, identifying patterns, potential impacts, and supporting high-severity events.. Document solutions and processes to support customer self-service and internal knowledge sharing.. Provide actionable feedback to internal teams to improve products, workflows, and customer experiences.. Collaborate with peers to maintain a cohesive, customer-focused support environment.. . Working knowledge of Linux, preferably Ubuntu, and eagerness to deepen technical expertise.. Strong written and verbal communication skills, with the ability to explain technical issues to diverse audiences.. Ability to thrive in a fast-paced environment and handle multiple interactions simultaneously.. Detail-oriented with a focus on accurate triage, escalation, and documentation.. Team-oriented mindset with a willingness to share knowledge and support peers.. Customer-first attitude, demonstrating empathy and professionalism in all interactions.. Familiarity with GPU hardware or workloads, or strong desire to learn.. Nice to have: professional Linux administration, cloud platforms (AWS, Azure, OCI), scripting skills (Shell/Python), datacenter hardware knowledge, ticketing systems experience (Zendesk, Jira, ServiceNow), and prior 24/7 support experience.. . Company Location: United States.