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Czech Speaking Emergency Roadside Assistance - Remote in Greece at Patrique Mercier Recruitment JP. Join Patrique Mercier Recruitment JP as a Czech-speaking Emergency Roadside Assistance Specialist in a remote role based in Greece! This vital position allows you to provide immediate support to customers facing roadside emergencies, all while working from home in a beautiful Mediterranean location. Your role will involve assisting Czech-speaking clients in their moments of need, ensuring they receive the best possible service and support.. Responsibilities. . Promptly respond to emergency calls from Czech-speaking customers, offering reassurance and effective assistance.. . Assess customer situations and provide guidance, coordinating effectively with local service providers.. . Document all interactions accurately in the CRM system to ensure seamless communication and service continuity.. . Maintain a compassionate and understanding demeanor, helping clients feel supported during stressful situations.. . Collaborate with a remote team to enhance service delivery and implement best practices.. . Engage in continuous learning to improve your skills in roadside assistance and customer service.. . Collect customer feedback to contribute to service improvement initiatives.. . . Fluent in Czech and English, with strong communication skills.. . Excellent customer service skills and the ability to handle emergencies calmly.. . Strong problem-solving capabilities and a proactive attitude towards customer needs.. . Previous experience in customer service, call centers, or emergency assistance is an asset.. . Comfortable working independently and managing your time effectively in a remote environment.. . Dedication to providing high-quality support and enhancing customer satisfaction.. . Willingness to work flexible hours, including evenings and weekends as necessary.. . Company Location: Greece.