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Finnish Speaking E-commerce Support Specialist at Patrique Mercier Recruitment By Nellie. Patrique Mercier Recruitment FR is excited to offer a fantastic opportunity for a Finnish Speaking E-Commerce Support Specialist. This role is perfect for individuals who are not only fluent in Finnish but also have a passion for e-commerce. In this position, you will be essential in providing exceptional online shopping assistance to our Finnish-speaking customers, ensuring their inquiries are addressed with professionalism and care.. Responsibilities. . Deliver high-quality customer support to Finnish-speaking clients via email, chat, and phone communications.. . Assist customers with inquiries related to product information, order status, returns, and payment options.. . Effectively address and resolve customer complaints and issues with efficiency and professionalism.. . Accurately manage and process customer orders throughout the entire order lifecycle.. . Keep updated on product offerings, promotions, and company policies.. . Collaborate with different departments to enhance the overall customer service experience.. . Maintain detailed records of customer interactions in the CRM system for effective follow-up and resolution.. . . Fluency in Finnish and English, both written and spoken.. . Prior experience in customer service or e-commerce is preferred.. . A strong enthusiasm for e-commerce and an understanding of online shopping behaviors.. . Excellent communication skills and a commitment to delivering outstanding customer service.. . Experience with customer support software and CRM systems is advantageous.. . Ability to work independently and manage inquiries in a fast-paced environment.. . Strong analytical skills and attention to detail.. . Company Location: Finland.