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Swedish Speaking Customer Support for Ride-Sharing App Department at Mercier Consultancy Europe. Mercier Consultancy Bulgaria is thrilled to announce a vacancy for a Swedish Speaking Customer Support Agent in our Ride-Sharing App Department. In this dynamic role, you will be the primary point of contact for our users, delivering exceptional support in Swedish regarding our ride-sharing services. Your role will involve addressing customer inquiries, resolving issues, and enhancing the overall experience for our passengers and drivers. If you are passionate about technology and enjoy helping others, we would love to have you join our dedicated team!. Responsibilities. . Provide outstanding customer support via phone, email, and chat in Swedish for our ride-sharing app.. . Assist users with account management, booking rides, and resolving transportation-related concerns.. . Troubleshoot technical issues users may face while using the app.. . Document customer interactions and feedback to aid in service improvement efforts.. . Collaborate with mapping and driver support teams to ensure smooth operations.. . Stay updated on current promotions, service changes, and product updates to provide accurate assistance.. . Gather user insights to enhance the ride-sharing experience and overall service quality.. . . Fluency in Swedish and English, both written and spoken, is required.. . Experience in customer support, particularly within the tech or ride-sharing sectors, is preferred.. . Strong communication skills with a focus on customer satisfaction and engagement.. . Excellent problem-solving abilities and a proactive attitude towards supporting users.. . Familiarity with mobile apps and customer service software.. . Detail-oriented with the ability to multitask in a fast-paced environment.. . Willingness to work flexible hours, including evenings and weekends as needed.. . Company Location: Greece.