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Team Lead - Legal Intake (Remote, Night Shift) at LegalMatch.com. We’re hiring a Team Leader to manage and mentor our Legal Intake Specialists. In this role, you will lead a team responsible for guiding prospective clients through the legal intake process and improving engagement and case conversion. As a Team Leader, you will ensure high performance through coaching, performance tracking, and continuous process improvement—supporting LegalMatch’s mission of making legal help accessible. . Responsibilities:. Lead and support a team of Legal Intake Specialists to meet team goals. . Monitor call metrics, conversions, and quality to drive performance. . Coach team members through regular feedback, QA reviews, and training. . Step in on escalated cases or client issues when needed. . Ensure accurate documentation and use of CRM systems. . Drive operational discipline—ensuring reports, blockers, and shifts are managed well. . Collaborate with cross-functional teams to optimize intake processes. . Identify gaps or blockers and recommend improvements. . Maintain a positive, goal-driven team culture. . At least 2 years of experience in team leadership or supervisory roles. . At least 1 year of experience in handling inbound and outbound calls. . Proven background in legal intake, customer service, or client success. . Strong ability to coach, motivate, and manage performance. . Familiarity with CRM systems, QA tools, and call monitoring. . Excellent communication and conflict resolution skills.. At LegalMatch Philippines, we offer a dynamic and innovative environment where you can grow and make a real impact in legal tech. Join our team, collaborate with passionate individuals, and take the next step in your career. Apply today!. Company Location: Philippines.