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Italian Speaking Customer Service for Energy (Oil & Gas) industry at Mercier Consultancy MD. Mercier Consultancy MD is excited to present an opportunity for Italian Speaking Customer Service Representatives within the Energy sector, specifically in the Oil & Gas industry. This role is perfect for individuals who are enthusiastic about energy solutions and possess a strong dedication to providing exceptional customer support. In this role, you will be the primary point of contact for clients seeking assistance related to Oil & Gas services, ensuring they receive prompt and accurate information.. Key Responsibilities. . Manage customer inquiries related to Oil & Gas products and services via phone, email, and chat in Italian.. . Provide detailed information on service options, pricing, and company policies.. . Assist customers with troubleshooting service issues and account management.. . Document customer interactions accurately, ensuring accurate record-keeping.. . Collaborate with technical teams to resolve customer issues efficiently.. . Stay updated on energy sector developments and product offerings to enhance customer support.. . . Fluency in Italian (both written and spoken) is required; knowledge of English is beneficial.. . Previous experience in customer service, ideally in the energy or Oil & Gas sector.. . Strong communication and interpersonal skills with a focus on customer satisfaction.. . Ability to handle sensitive inquiries with professionalism and discretion.. . Attention to detail and strong organizational skills.. . Proficiency in using CRM systems and computer applications.. . Flexibility to work various shifts, including evenings and weekends when needed.. . Company Location: Greece.