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Romanian Speaking Customer Service Agent - Work In Bulgaria - Paid Relocation at Mercier Consultancy MD. Mercier Consultancy MD is excited to offer an enticing opportunity for a Romanian Speaking Customer Service Agent to work in beautiful Bulgaria, with paid relocation support. In this role, you will provide exceptional customer service to our Romanian-speaking clients, helping them navigate inquiries and providing assistance for our products and services.. Responsibilities. . Support Romanian-speaking customers via phone, email, and chat by addressing inquiries related to our services and products.. . Deliver high-quality assistance and guidance, ensuring that all customer needs and concerns are met.. . Resolve complaints and issues efficiently while maintaining customer satisfaction as a priority.. . Accurately document customer interactions in the CRM system to facilitate effective communication and follow-up.. . Collaborate with internal teams to improve service quality and enhance customer experience.. . Stay updated on product offerings and relevant industry trends to provide informed support.. . . Fluency in Romanian (both written and spoken); proficiency in English is preferred.. . Experience in customer service is desirable, particularly in a telecommunication or technology setting.. . Strong communication and interpersonal skills with a commitment to excellent customer service.. . Aptitude for problem-solving and a proactive approach to client needs.. . Proficient in using CRM systems and basic computer applications.. . Self-starter with the ability to work independently in a remote setting.. . Willingness to relocate to Bulgaria with paid relocation support.. . Company Location: Poland.