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Client Support Assistant at Assistantly. About the Role. A Client Support Unicorn combines EA skills with frontline communication and customer success. They ensure clients feel supported, engaged, and connected.. Why Assistantly?. . We recruit the . best of the best. — we care as much about the right . soft skills . as we do about hard skills.. . We want you here . long-term. and give you the . benefits and support you’ve always dreamed of.. . . We work . one-on-one. to match you with the . perfect client.. . . We love the . strategic, initiative-taking, proactive doers . of the world.. . You’ll have your own . Talent Success Manager. dedicated to your success.. . We focus on. long-term partnerships, not projects.. . . We live by: . Stay humble. Be grateful. Work hard.. . . Core Responsibilities. . Manage executive inbox and correspondence. . Organize calendars, schedule meetings, and confirm appointments. . Track tasks, projects, and deadlines to ensure nothing slips. . Prepare agendas, documents, and notes for meetings. . Organize files, documents, and data for easy access. . Book travel and manage itineraries. . Conduct light research to support decision-making. . Client Success Emphasis Responsibilities. . Respond to support tickets and client emails. . Send updates, reminders, and weekly reports. . Proactively check in with clients and accounts. . Set up onboarding dashboards, folders, or knowledge bases. . Schedule check-ins, calls, and follow-ups. . Collect testimonials, feedback, and call notes. . . Minimum . 3+ years of client success, support, or executive assistant experience. . . Exceptional . written and verbal communication skills. with a client-first mindset. . Naturally . proactive, collaborative, and responsive. — ensures clients feel supported and valued. . Highly . organized and consistent. in managing tickets, reports, and follow-ups. . Growth-oriented professional seeking a . long-term partnership. with opportunities to scale. . Company Location: Colombia.