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Customer Support & Outbound Sales Specialist at Activate Talent. We’re seeking a proactive and people-oriented . Customer Support & Outbound Sales Specialist. to join our remote team. This role combines world-class customer support with outbound sales prospecting to support our growing brand in the food & beverage space. If you're energized by great conversations, solving customer problems, and helping sales teams close more deals—you’ll thrive here.. . Key Responsibilities. . Customer Support:. . . Respond to inbound customer calls, emails, and chats regarding orders, product information, and general inquiries . . Resolve customer concerns efficiently and professionally, escalating when appropriate . . Make outbound follow-up calls to ensure issue resolution and build customer loyalty . . Maintain detailed customer records and case notes in our CRM system . . Deliver a consistent, high-quality customer experience that reflects our brand values . . . Outbound Sales (BDR):. . . Conduct outbound calls to potential wholesale and retail leads to introduce our product line . . Qualify leads and schedule appointments for the sales team . . Research industry contacts and build a pipeline of prospects in the food & beverage market . . Update CRM with lead details, call outcomes, and communication history . . Help warm up and nurture early-stage sales opportunities . . . . 2+ years of experience in customer service, with both inbound and outbound communication . . Experience in a Business Development, Sales Support, or Lead Generation role . . Excellent verbal and written communication skills . . Ability to work independently in a fully remote setup . . Familiarity with CRM software (e.g., HubSpot, Salesforce) and phone systems (e.g., Dialpad, Aircall) . . Positive, can-do attitude with high attention to detail and organization . . Nice to Have. . . Experience in food & beverage, CPG, or a fast-moving e-commerce brand . . Understanding of e-commerce order fulfillment and logistics . . Multilingual or bilingual communication skills . . Company Location: Philippines.