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German Speaking Customer Service for Digital Marketing Platform - Work In Greece at Mercier Consultancy MD. Mercier Consultancy MD is excited to present a fantastic opportunity for German Speaking Customer Service Representatives for a leading Digital Marketing Platform, with the opportunity to work in Greece. This role is designed for individuals who have a passion for digital marketing and a commitment to providing outstanding customer support. As a representative, you will assist clients in German, helping them navigate the platform and address their inquiries.. Key Responsibilities. . Manage customer inquiries related to the digital marketing platform, including account setup, features, and troubleshooting via phone, email, and chat in German.. . Provide clear and comprehensive guidance on digital marketing strategies, tools, and best practices.. . Assist customers with technical issues and ensure effective resolutions to enhance their experience.. . Resolve customer complaints and inquiries efficiently, ensuring high satisfaction levels.. . Document all customer interactions accurately in the CRM system for future reference and follow-up.. . Collaborate with internal teams to improve the platform and overall customer service delivery.. . Stay informed about digital marketing trends to provide relevant and updated assistance.. . . Fluency in German (both written and spoken) is essential; knowledge of English is a plus.. . Previous experience in customer service, preferably in the digital marketing or technology sector.. . Strong communication skills with an ability to explain complex concepts in a clear manner.. . Problem-solving capabilities and a proactive approach to customer inquiries.. . Excellent time management and organizational skills to handle multiple tasks in a fast-paced environment.. . Familiarity with digital marketing tools and customer service software is desirable.. . Willingness to work flexible hours, including evenings and weekends as necessary.. . Relocation to Greece is required for this position.. . Company Location: Germany.