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Remote Front Desk Receptionist / Admin Assistant (EHR & Patient Scheduling) at Winning Assistants. Job Title: Remote Front Desk Receptionist / Admin Assistant (EHR & Patient Scheduling) . Job Code: . [AH-A]. Position Type: . Full-time. Work Hours: . 8:00 AM – 5:00 PM EST. Work Days: . Monday – Friday. Salary: . $5 – $6 per hour (depending on experience). Location:. Remote | Philippines. Job Summary and Client Overview . We are seeking a Remote Front Desk Receptionist / Admin Assistant to support a remote mental health practice. In this role, you will manage scheduling, verify insurance benefits, maintain patient records in the EHR system, and communicate with patients regarding appointments and follow-ups. This is a non-sales administrative role focused on patient coordination, scheduling, and clinic support. The ideal candidate has a healthcare background, strong communication skills, EHR experience, and the ability to handle sensitive patient information with professionalism.. Key Responsibilities. Manage daily scheduling and calendar coordination. Book same-day appointments when necessary. Ensure smooth appointment flow and schedule accuracy. Coordinate scheduling through SockDoc integration with the EHR system. Maintain and update patient records in the EHR system. Manage and organize therapy notes and clinical documentation. Ensure patient records remain accurate, organized, and up to date. Verify insurance benefits for new patients. Confirm coverage prior to scheduled appointments. Communicate relevant insurance information to patients and the clinic team. Communicate with patients regarding appointments, confirmations, and follow-ups. Coordinate patient care to ensure a smooth experience from scheduling to visit completion. Handle sensitive mental health information with professionalism and confidentiality. Provide general administrative support to help reduce the client’s workload. Assist with clinic operations and workflow management. Support overall efficiency so the clinician can focus on patient care. Billing experience is a plus but not required. Communicate and collaborate with the team using RingCentral. Fluent English with strong verbal and written communication skills. Ability to communicate professionally with patients and healthcare staff. Strong attention to detail and organizational skills. Self-motivated and able to work independently in a remote environment. Healthcare experience background preferred. Experience working with Electronic Health Record (EHR) systems, particularly TherapyNotes. Comfortable managing therapy notes and clinical documentation. Familiarity with healthcare software platforms and system integrations. Strong understanding of patient-facing communication in a mental health setting. High level of empathy and emotional intelligence. Ability to handle sensitive mental health information professionally. Understanding of HIPAA compliance requirements. HIPAA certification preferred, or willingness to complete certification. Commitment to maintaining strict confidentiality of patient information. Basic requirements. Must be proficient in speaking and writing English very clearly. Must have relevant work experience. Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]. Must be available for video meetings with your camera on (when needed). Technical requirements. Device: . Reliable laptop or desktop computer.. Internet:. High-speed connection (minimum 10 Mbps).. Audio: . Noise-canceling headset.. Video:. Webcam for virtual meetings.. Workspace: . Quiet, professional environment.. Company Location: Philippines.