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Member Experience Coordinator at Summus Global. Join Summus, where we’re not just innovating - we’re revolutionizing the health journey! . We’re on the lookout for outstanding, authentic, and accountable humans to join our dynamic team at Summus in the role of Member Experience Coordinator within our Member Experience department.. Imagine a world where families swiftly connect with top-tier doctors for any health query. At Summus, our cutting-edge clinical navigation and specialty care model simplifies the healthcare landscape, guiding our members through every twist and turn of their health journey. We’ve attracted the world’s best physicians across 120+ specialties, placing trusted doctors at the heart of all health decisions, driving better and more cost-efficient outcomes for families and employers alike. Our comprehensive programs support members in areas of cancer, musculoskeletal, women’s health, and cardiometabolic health.. We believe that timely access to expert medical guidance leads to better decisions and fundamentally improves health outcomes. Our platform offers employers and consultants a straightforward, powerful solution that empowers employees to make informed, potentially life-changing health choices, backed by measurable outcomes.. Health plans gain immense value from Summus by accelerating access to high-quality specialists, enhancing member satisfaction, and optimizing network utilization - especially in value-based care models.. Our technology, trusted by leading US health systems, ensures seamless implementation and global scaling of our specialty care and peer-to-peer programs, all supported by robust data analytics and reporting capabilities.. From e-consults to curbside consults, Summus creates a trusted community where primary care providers and community specialists collaborate effortlessly with experts across diverse specialties. Our powerful technology platform centers real human connection in the member experience, ensuring doctors are integral to every healthcare decision. Summus supports families with medical record collection, curation, and secure storage - all within the Summus platform.. Ready to revolutionize clinical navigation and drive transformative change in healthcare? Apply today and become part of our passionate team of Summies, dedicated to connecting patients, caregivers, families, and physicians with top-tier medical expertise - anytime, anywhere.. Job Summary. Our mission at Summus is to bring the human connection back to health care, and to accelerate speed and access to high-quality expertise to allow people to make better, more informed medical decisions. Provide summary of role.. Our Member Experience team is seeking a Coordinator with a background in healthcare and client service who has a passion for helping families receive the best possible service and support. As a Coordinator, you will provide high-touch, personalized support to our members who are grappling with medical issues for themselves or a family member. You will work closely with other members of the team to ensure that our members receive a high level of service at all times. This position is an essential role at the heart of Summus and has the potential for tremendous growth opportunities within our organization as we scale. This position is remote or can be hybrid if you are based in the NYC area.. Responsibilities. . Can-do attitude! Go above and beyond to provide our members with the guidance and answers they need. . Building strong relationships with our members and ensuring their satisfaction with our services. . Maintain accountability and responsibility for execution of time-sensitive member requests, including virtual Expert Consultations with top medical experts, vetted physician referrals, and identifying centers of excellence. . Identifying opportunities to improve the member experience and collaborating with our team to implement changes. . Maintaining accurate records of member and physician interactions. . Assisting with new member onboarding. . Demonstrate empathy, kindness, and understanding in all interactions with members. . Recruit new medical experts to join our physician membership through targeted and timely outreach by phone, email, and other methods. . Respond to member requests via email, phone, and text. . Resolving time-sensitive support issues and concerns in a timely and efficient manner. . Collaborate with your Manager and Clinical Lead  to deliver on project needs to maximize commercial outcomes with employer and individual clients. . . 1+ years in a clinical setting or member experience role plus a BSN, PA, or advanced degree in a relevant healthcare discipline or 3 years of professional experience in patient- or client-facing roles plus a Bachelor’s degree in related field (e.g., Biology, Chemistry, Psychology, Healthcare Public Policy, English, History, or Communications).. . Passion for creating exceptional member experiences in healthcare. . Aptitude for learning new products . . Ability to break down complex topics and explain them simply. . High emotional quotient and comfort dealing with sensitive topics. . Strong interest in the intersection of client service, service operations, healthcare, and technology. . Ability to work independently and as part of a team. . Strong organizational and time-management skills. . Appreciation for the role data and metrics play in growing a business successfully. . Impeccable attention to detail and strong problem-solving skills. . Ability and initiative to handle increasing responsibility over time. . Receptive to close coaching and feedback. . Experience with CRM software. . If you don’t check every box but see yourself contributing to our team of talented individuals, we want you to apply. We seek to engage with smart, authentic individuals who want to make a meaningful difference in healthcare.. Company Location: United States.