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Dutch Speaking Customer Service for Smart Home Technology Company at Mercier Consultancy MD. Mercier Consultancy MD is thrilled to announce an exciting opportunity for Dutch Speaking Customer Service Representatives at a leading Smart Home Technology Company. This position is perfect for individuals who are passionate about innovative technology and enjoy engaging with customers. You will play a crucial role in helping clients understand and utilize smart home products, ensuring a seamless experience in Dutch.. Key Responsibilities. . Assist customers with inquiries related to smart home products, services, and installation processes via phone, email, and live chat in Dutch.. . Provide detailed product information, troubleshooting assistance, and general customer support regarding smart home technology.. . Guide customers through setup and usage of smart home devices to maximize their functionality.. . Document and track customer interactions accurately in our CRM system.. . Collaborate with technical support teams to resolve complex issues and improve customer satisfaction.. . Stay informed about the latest smart home technology trends and product updates to assist customers effectively.. . . Fluency in Dutch (both written and spoken) is essential; English proficiency is a plus.. . Previous experience in customer service, particularly in technology or smart home products, is preferred.. . Strong communication skills combined with a customer-oriented attitude.. . Technical aptitude and the ability to explain complex concepts clearly to customers.. . Excellent problem-solving abilities and a proactive approach to customer inquiries.. . Proficient in using CRM systems and customer service software.. . Willingness to work flexible hours, including evenings and weekends as necessary.. . Company Location: Greece.