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Slovak Speaking Support For Online Travel Agency at Mercier Consultancy BG. Mercier Consultancy is eager to welcome a Slovak Speaking Support Specialist to our Online Travel Agency team. In this essential role, you will be the main point of contact for our Slovak-speaking clients, providing exceptional support and assistance with their travel inquiries and bookings. Your responsibilities will include answering questions about travel options, resolving issues, and guiding clients through our online booking platform. If you have a passion for travel and a commitment to excellent customer service, we encourage you to apply!. Responsibilities. . Provide outstanding support to Slovak-speaking clients via phone, email, and live chat.. . Assist customers with inquiries about travel bookings, itineraries, and related services.. . Effectively resolve client issues, ensuring high levels of satisfaction.. . Help clients navigate our online booking platform and address any technical questions.. . Document client interactions and feedback to support continual improvement.. . Collaborate with internal teams to escalate and resolve complex issues as needed.. . Stay informed about travel industry trends and our offerings to give clients accurate information.. . . Fluency in Slovak and English, both written and spoken.. . Experience in customer support or service roles, preferably in the travel industry.. . Strong communication skills with a focus on effectively addressing client inquiries.. . Able to work independently as well as collaboratively within a team.. . Comfortable utilizing technology and navigating online booking systems.. . Detail-oriented with strong organizational skills.. . A genuine passion for travel and a desire to assist clients in planning their journeys.. . Flexibility to work varied hours, including weekends and holidays as necessary.. . Company Location: Spain.