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French-Speaking Customer Support for High-End Brand Retail Dept. in Greece at Mercier Consultancy. Mercier Consultancy is thrilled to announce an opening for a French-Speaking Customer Support Representative in our High-End Brand Retail Department based in Greece! In this prestigious role, you will be the key point of contact for our French-speaking clients, providing them with an exceptional level of service as they explore and purchase luxury products. Your commitment to delivering outstanding customer experiences will play a crucial role in enhancing our brand's reputation.. This position is perfect for individuals with a passion for luxury retail and a flair for customer service. If you have excellent communication skills and a dedication to excellence, we would love to hear from you!. Responsibilities. . Provide customer support in French via phone, email, and chat. . Assist clients with inquiries about high-end products, orders, and services. . Document customer interactions and solutions accurately in our systems. . Work closely with internal teams to resolve customer issues and provide tailored solutions. . Maintain a comprehensive understanding of our luxury product offerings and brand values. . Collect and analyze customer feedback to enhance service delivery. . Participate in training sessions to stay updated on the latest trends in luxury retail. . Fluency in French and English, both written and verbal, is required. Your nationality and native language must be clearly stated in your C.V. and/or Cover Letter. . Previous experience in customer support, preferably in the luxury retail sector. Outstanding communication and interpersonal skills. Strong understanding of luxury brand positioning and customer expectations. A patient and professional demeanor when handling inquiries. Proficiency in customer support tools and platforms. Passion for luxury products and personal care. Company Location: Greece.