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Dutch Speaking Customer Service Agent In Croatia at Mercier Consultancy BG. Mercier Consultancy is excited to offer a position for a Dutch Speaking Customer Service Agent based in Croatia. In this role, you will provide exceptional support to our Dutch-speaking clients, addressing their inquiries and delivering top-notch service. Your strong communication skills and problem-solving abilities will be essential in ensuring customer satisfaction and fostering positive relationships. If you are looking for an opportunity to work in a vibrant environment while utilizing your language skills, we would love to meet you!. Responsibilities. . Assist Dutch-speaking customers through phone, email, and chat communications.. . Provide accurate information regarding products, services, and company policies.. . Effectively resolve customer issues and complaints to enhance their experience.. . Document customer interactions accurately for record-keeping and analysis.. . Work collaboratively with team members to improve service efficiency and quality.. . Stay informed about company offerings, policies, and industry trends.. . Gather customer feedback and contribute suggestions for process improvements.. . . Fluency in Dutch and English, both written and spoken, is required.. . Previous experience in customer service is advantageous.. . Excellent communication and interpersonal skills.. . Ability to troubleshoot and resolve complex customer inquiries effectively.. . Proficiency in using customer service software and digital communication platforms.. . Strong organizational skills and attention to detail.. . A team player with a positive attitude and a passion for customer support.. . Company Location: Croatia.