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Spanish Speaking Customer Service for Banking industry at Mercier Consultancy MD. Mercier Consultancy MD is thrilled to present an outstanding opportunity for Spanish Speaking Customer Service Representatives in the banking industry. If you are passionate about finance and enjoy providing top-notch customer support, this role is an excellent fit for you. In this position, you will assist clients with their banking needs, ensuring they receive clear and accurate information in Spanish.. Key Responsibilities. . Respond to customer inquiries regarding banking products and services, account management, and financial transactions in Spanish.. . Assist customers with online banking, including troubleshooting issues and providing guidance.. . Educate clients about financial products, services, and policies to enhance their banking experience.. . Resolve inquiries and complaints with professionalism, aiming to achieve high customer satisfaction.. . Document all customer interactions in the CRM system accurately.. . Collaborate with other banking departments to ensure seamless service delivery.. . Stay up-to-date on banking regulations and product offerings to provide informed customer support.. . . Fluency in Spanish (both written and spoken) is required; knowledge of English is advantageous.. . Experience in customer service, preferably in the banking or financial services sector.. . Strong communication skills and the ability to connect with diverse clients.. . Excellent problem-solving skills and a detail-oriented mindset.. . Ability to handle confidential information with professionalism and integrity.. . Proficient in using banking software and customer relationship management systems.. . Willingness to work flexible hours, including weekends and holidays when necessary.. . Company Location: Greece.