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Guest Experience Representative at Anavah Talent. About the Role. A fast-growing, celebrity-owned lifestyle food brand in the U.S. is looking for . Guest Experience Representatives.  to join its remote team in the Philippines. You’ll be the front line of our brand—delivering high-quality support via email, SMS, and occasional phone support during U.S. Pacific hours.. Time: 10 AM - 10 PM (U.S. Pacific Time). Who You Are. . A hospitality-minded professional who thrives on creating standout guest experiences. . A strong communicator with a friendly, clear, and empathetic tone. . A proactive problem-solver who remains calm under pressure. . Detail-oriented and dependable in a fast-paced, high-touch environment. . What You'll Do. . Respond to guest inquiries and feedback with care and efficiency. . Resolve issues and turn challenges into positive moments. . Coordinate with kitchen and service teams to ensure smooth delivery. . Uphold high standards for guest recovery and retention. . Support cross-functional collaboration and ad hoc projects. . . 3+ years in customer success, operations, or client service (U.S. accounts preferred). . Guest service, restaurant, or food service experience (required). . Strong written English and interpersonal communication skills. . Critical thinking and ownership mindset. . Bachelor's degree (honors preferred). . Bonus Points For. . Experience with Grasshopper CX. . Ecommerce support (chat/email) expertise. . Company Location: Philippines.