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Italian Speaking Technical Customer Agent - Athens, Greece at Patrique Mercier Recruitment JP. Patrique Mercier Recruitment JP is excited to offer a position for an Italian Speaking Technical Customer Agent based in Athens, Greece. In this pivotal role, you will provide technical support to our Italian-speaking clients, assisting them with troubleshooting, inquiries, and product guidance. Your expertise and attention to detail will be crucial in ensuring that our customers enjoy a seamless experience with our services. If you are passionate about technology and dedicated to customer satisfaction, we encourage you to apply!. Key Responsibilities. . Deliver high-quality technical support to Italian-speaking customers via phone, email, and chat.. . Diagnose and resolve a range of technical issues efficiently.. . Document all customer interactions accurately in our CRM system.. . Collaborate with internal teams to escalate and resolve complex issues.. . Stay current with product features, updates, and industry trends.. . Solicit customer feedback to enhance service delivery and customer satisfaction.. . Assist in training new team members and sharing knowledge.. . . Fluency in Italian and English, both verbal and written.. . Strong technical skills with a passion for solving problems.. . Excellent communication and interpersonal skills.. . Previous experience in a customer service or technical support role is preferred.. . Able to multitask and manage time effectively in a fast-paced environment.. . Commitment to providing outstanding customer service.. . Must be based in or willing to relocate to Athens, Greece.. . Company Location: Greece.