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Italian Speaking Customer Service for Banking industry at Mercier Consultancy. Mercier Consultancy is seeking a skilled Italian Speaking Customer Service Representative to join our Client's Banking Division. In this crucial role, you will provide top-tier support to our Italian-speaking clients, assisting them with various banking products and services while ensuring a seamless customer experience.. Your fluency in Italian will be essential as you handle inquiries related to account management, loan applications, financial products, and transactions. You will play a vital role in maintaining client satisfaction and trust in our banking services.. Responsibilities. . Deliver high-quality customer service in Italian via phone, email, and chat regarding banking services. . Assist clients with inquiries related to account balances, transactions, and financial products. . Help customers with online banking setup and troubleshooting. . Document customer interactions and inquiries accurately in our CRM system. . Collaborate with banking teams to resolve complex queries and provide accurate information. . Gather feedback from clients to enhance the quality of our banking services. . Stay informed about banking regulations and new services offered. . . Fluency in Italian and English, with strong communication skills. . Excellent customer service abilities, with an emphasis on problem-solving. . Experience in customer service, particularly within the banking or finance sector, is preferred. . Able to effectively manage multiple customer inquiries in a fast-paced environment. . Detail-oriented with strong organizational skills. . Genuine interest in the banking industry and helping clients achieve their financial goals. . Familiarity with banking software and CRM systems is a plus. . Company Location: Greece.