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Windows Engineer at Sur. Our client is looking for a Windows Escalation Engineer to join their growing team. . Responsibilities: . . Provide technical support and troubleshooting expertise for complex Windows issues escalated from front-line support teams. . . Analyze and isolate complex problems into a reproduction of the issue . . Able to explain complex technical issues to non-technical people . . Collaborate with customers, support engineers, and development teams to gather information, reproduce issues, and identify root causes. . . Develop and document troubleshooting guides, knowledge base articles, and best practices for resolving common and complex issues. . . Contribute to product improvement by providing feedback to development teams based on customer insights and troubleshooting experiences. . . . In-depth knowledge of Windows operating systems (Windows 10 and Windows 11), including architecture, components, and internals. . . Experience with Windows debugging tools (WinDbg, Procmon) and techniques (crash dump analysis, memory analysis, performance analysis, etc.). . . Experience with network analysis (VPNs, proxies, etc using Wireshark/Fiddler). . Proficiency in C++ and C# or other programming languages for analyzing and debugging code-related issues . . Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to both technical and non-technical audiences. . . Ability to work independently and as part of a team in a fast-paced environment.. . Fluent in English. . . Nice to have: . . Experience with Windows internals (COM, RPC, drivers). . . Knowledge of networking protocols. . . Scripting or automation skills (PowerShell, Python, QA) for automating tasks and improving efficiency. . . Kusto/KQL knowledge for telemetry analysis . Company Location: Argentina.