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Director, Voice of the Customer (Remote - US) at Jobgether. This position is posted by Jobgether on behalf of Alma. We are currently looking for a Director, Voice of the Customer in United States.. As Director, Voice of the Customer, you’ll lead the strategy behind capturing and leveraging customer feedback to shape exceptional experiences and influence product and business decisions. You’ll work cross-functionally with Product, Design, Marketing, and Operations teams to build scalable customer insight systems that drive continuous improvement. This role demands a sharp analytical mindset, excellent storytelling ability, and a passion for creating customer-centric solutions. It’s a fully remote position, ideal for a strategic leader who thrives in dynamic, mission-driven environments.. Accountabilities:. . Design and own a comprehensive Voice of the Customer (VoC) program that integrates both qualitative and quantitative insights to drive value.. . Translate complex customer data into clear, actionable recommendations for business and product teams.. . Collaborate with cross-functional partners to ensure customer insights influence strategy, roadmaps, and product development processes.. . Build and scale frameworks for consistent customer feedback loops and tracking experience trends over time.. . Partner with data teams to develop infrastructure that connects data points across the customer journey, enabling deeper analysis.. . Lead internal initiatives to build customer empathy and awareness across the organization through storytelling and strategic programming.. . . 8+ years of experience in customer insights, product operations, CX, or a related analytical function.. . Strong SQL skills, including experience writing queries to join tables, filter datasets, and perform aggregations.. . Demonstrated success in conducting customer research, analyzing product usage, and delivering competitive insights.. . Proven ability to collaborate cross-functionally and influence stakeholders using data-driven storytelling.. . Excellent communication skills with a knack for simplifying technical topics into clear, engaging narratives.. . A commitment to equity, inclusion, and cultural humility in relationship-building and team collaboration.. . Company Location: United States.