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Customer Success Manager at GaggleAMP Inc.. About GaggleAMP. GaggleAMP turns employees into powerful voices on social media. Our AI‑enabled tools make advocacy simple, measurable, and scalable.. Why This Role Exists. We’re growing fast and need a Customer Success Manager who treats their book of business like a mini startup. You’ll own a revenue target, lead with insight, and help high-impact customers grow through smarter advocacy.. This is a quota-carrying role where success means driving adoption, delivering ROI, and expanding relationships.. Who You Are. . You . own outcomes. , not tickets.. . You . speak strategic CMO. : ROI, CAC, media mix.. . You . turn dashboards into action plans. .. . You . love growing accounts. as much as protecting them.. . . What You’ll Do. Retention & Growth. . Hit and exceed 110% Net Revenue Retention and Expansion ARR goals.. . Flag at-risk accounts using HubSpot health scoring and run “Unrealized ROI” plays.. . . Insight & Enablement. . Lead strategic QBRs using AI-powered reporting and performance dashboards.. . Build and scale structured success plans with repeatable playbooks.. . Connect platform adoption to performance outcomes and budget efficiency using clear ROI storytelling.. . . Expansion & Advocacy. . Proactively identify and close upsell and cross-sell opportunities in collaboration with Sales.. . Bring the Voice of the Customer to Product and Marketing to influence roadmap and messaging.. . . Reporting Structure. . Reports To: Manager of Customer Success. . Primary Metrics: Net Revenue Retention, Expansion ARR, NPS, Adoption Rate. . What You Bring. . 3+ years in Customer Success, Account Management, or RevOps for a SaaS marketing or martech company. . Proven track record of driving outcomes that lead to revenue. . Experience beating retention and expansion targets. . Confident in ROI conversations with CMOs, Marketing VPs, and RevOps leaders. . Hands-on with HubSpot (including Customer Success Workspace), ChatGPT or similar tools, and BI platforms like Metabase, Tableau, or Looker. . Understanding of paid media strategy and marketing budget planning. . Experience with marketing automation and social media platforms. . Strong process builder who documents, tests, and improves. . Analytical mindset with a bias for action. . Clear, confident communicator across calls, presentations, and written updates. . Bachelor’s degree in Marketing, Business, Analytics, or related field. . Bonus Points. . Experience with employee advocacy, social publishing, or influencer marketing. . Sales background or experience as a quota-carrying account manager. . Company Location: United States.