Senior Technology Specialist - Remote in Certain States at Working Solutions

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Senior Technology Specialist - Remote in Certain States at Working Solutions. PRIMARY DUTIES. Provide technical project management leadership and support on client and internal IT projects; support the planning, execution, monitoring, management and closure of technology projects. Operationalize all technology in support of new customer launches, client technology upgrades & migrations; this includes configuring, testing and integrating technology solutions into Working Solutions’ production environment and processes. Research, design, deploy, configure and maintain WSOL-hosted platform solutions (e.g.  Bright Pattern telephony, Secure Remote Worker, Island browser, Xtium, Guidejar, etc.). Serve as a technical Subject Matter expert/owner on one or more key technologies. Provide technical consulting and support to client and internal teams; advise on the design, deployment, configuration, support and operationalization of technology solutions.. Provide proactive Problem Management analysis and address Incident trends and issues. Provide Change and Release Management leadership on technology initiatives. Vendor Management: Oversee WSOL-hosted technology vendor activities to ensure they meet WSOL deliverables and commitments. Design and deploy process improvements, tools, policies, and procedures across the organization. Create technical and process documents, job aids, standard operating procedures, diagrams and workflows. Must be a US citizen or permanent resident to be considered for employment. **Position is virtual, but qualified candidates must reside in one of the following states: AZ, AR, FL, IA, IN, MI, NC, NE, OH, TN, or TX.. Strong project management skills with demonstrated excellence in project planning and organization. Awareness of and technical experience with a wide variety of Contact center applications and solutions (e.g. Telecom systems, Customer Relationship and Workforce management solutions).. Awareness and technical support experience with remote access and endpoint security solutions . Skills in troubleshooting and resolving computer hardware, software and network issues. Ability to conduct independent product technical research and provide related technical recommendations and consulting. Working knowledge of networking, security and access control protocols\solutions . Bachelor’s degree in a technical discipline or equivalent work experience. Strong written and oral communication skills. Must be able to communicate with internal and client leaders. . Strong Work Ethic: professional, tactful, principled, punctual, reliable, productive, effective, efficient, driven and cooperative. Self-starter with demonstrated resourcefulness in completing all projects/assignments, ability to work independently while adhering to fixed deliverable dates . Strong decision-making skills and the ability to develop creative solutions. Ability to establish and maintain effective working relationships with others (i.e., internal staff, customers and vendors). Experience with the Microsoft Office Suite including Word, PowerPoint, Outlook, Excel, Visio and Microsoft Project.  .  . Company Location: United States.