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French Speaking Customer Service Agent For Telecom Company - Remote In Greece at Mercier Consultancy Europe. Mercier Consultancy is excited to announce a position for a French Speaking Customer Service Agent for a prominent telecom company, with the opportunity to work remotely from Greece. In this role, you will play a crucial role in providing exceptional support to our French-speaking clients. You will assist with inquiries, resolve issues, and ensure that customers have a seamless experience with their telecom services. If you are passionate about customer service and adept at communication, we invite you to be part of our dynamic team!. Responsibilities. . Help French-speaking customers through phone, email, and chat with their telecom-related inquiries and concerns.. . Provide clear and accurate information about telecom products, services, and billing queries.. . Resolve customer complaints efficiently and ensure high levels of customer satisfaction.. . Document all customer interactions accurately for future reference and quality assurance.. . Collaborate with internal teams to improve service delivery and customer experience.. . Stay informed about the latest telecom products and industry trends to offer knowledgeable support.. . Gather customer feedback to help identify opportunities for service improvements.. . . Fluency in French and English, both written and spoken.. . Experience in customer service, preferably in the telecom sector, is a plus.. . Excellent communication and interpersonal skills.. . Strong problem-solving abilities and a customer-focused mindset.. . Proficiency in using customer service software and tech tools.. . A genuine interest in telecom products and services.. . Ability to work independently and as part of a remote team.. . Company Location: Greece.