German Customer Support for the Leading Booking Site with Car Rental - Greece at Mercier Consultancy MD. Mercier Consultancy MD is thrilled to offer an exciting opportunity for a German Customer Support Representative for the leading booking site specializing in car rentals, based in the picturesque setting of Greece. In this role, you will be pivotal in assisting German-speaking customers navigate the booking process, ensuring they have a smooth and enjoyable experience during their travels.. Key Responsibilities. . Provide exceptional customer support to German-speaking clients via phone, email, and chat regarding car rental bookings, services, and inquiries.. . Respond to customer questions with professionalism and efficiency, providing accurate information about car rental options and policies.. . Effectively handle customer complaints and issues, striving to resolve them in a manner that ensures high satisfaction.. . Document customer interactions in our CRM system, contributing to continuous improvement of our service delivery.. . Collaborate closely with the operations team to ensure seamless coordination and service delivery.. . Stay informed about the latest offers, promotions, and industry trends related to car rentals to provide informed assistance.. . . Fluency in German (both written and spoken) is essential; knowledge of English is advantageous.. . Previous experience in customer service or support roles, particularly in the travel or car rental industry, is highly preferred.. . Strong communication skills with a friendly and professional demeanor.. . Excellent problem-solving abilities and a proactive approach to customer inquiries.. . Familiarity with customer service software and CRM systems is beneficial.. . A team-oriented mindset with the ability to work independently.. . A passion for helping customers and a desire to work in an exciting travel industry within beautiful Greece.. . Company Location: Austria.
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