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Bilingual Customer Service Assistant (Spanish- English) Remote at Mangone Law Firm. ✨ Join Our Mission – Become a Customer Service Assistant at Mangone Law Firm! ✨. Are you ready to change lives every single day?. . At . Mangone Law Firm. , we are committed to empowering immigrants and their families with dedicated legal support and world-class client service. As a . Customer Service Assistant. , you’ll be at the heart of this mission — your proactive, caring, and detail-oriented approach will directly impact the lives of countless clients navigating complex immigration journeys.. **. Why Mangone Law Firm?**. When you join us, you’re not just taking a job — you’re becoming part of a team that believes in transforming lives and communities. We invest in your professional growth through ongoing training and opportunities to build meaningful relationships with clients and colleagues alike.. We’re an Inc. 5000 Honoree! . Mangone Law Firm is proud to be recognized on the . 2025 Inc. 5000 list.  of America’s fastest-growing private companies! This honor celebrates our team’s resilience, innovation, and dedication to delivering outstanding results for our clients — even in the most challenging times.. When you join Mangone Law Firm, you become part of a thriving, forward-moving team that’s committed to growth, excellence, and making an impact every single day. If you’re driven, proactive, and ready to grow with a company that’s nationally recognized for its success — we invite you to apply and build your career with us!. **. About the Role**. As a . Customer Service Assistant. , you will play an essential role in our . Customer Experience Department. , ensuring our clients feel heard, supported, and informed every step of the way. You’ll manage daily communications, deliver timely updates, schedule appointments, and help keep each case on track toward a successful resolution.. **. What You’ll Do**. . Respond to incoming calls, WhatsApp messages, and emails — be the first friendly point of contact for clients. . . Notify clients of key updates: from received documents to important case milestones.. . . Draft informative letters, timelines, and update reports to keep clients well-informed.. . Follow up with clients to ensure they remain engaged and cooperative throughout the process.. . Confirm client data for accuracy and maintain up-to-date records.. . Schedule appointments for document drop-offs, pick-ups, or meetings with our legal team.. . Track daily performance goals, helping our team exceed expectations in communication and service.. . **. What Makes You a Great Fit**. ✅ . Bilingual Spanish/English. — you can connect deeply with our community.. ✅ . Excellent communication skills. and genuine empathy for people from diverse backgrounds.. ✅ . Organized, detail-oriented. , and comfortable managing multiple tasks at once.. ✅ . Passionate. about delivering outstanding customer service and making a positive impact.. **. Your Goals**. To succeed in this role, you must. . Be . comfortable making 25+ calls per day. and managing multiple channels (phone, WhatsApp, email). . . Be proactive in following up with clients to keep cases on track. . . Have excellent . written and verbal communication skills. — you will draft letters, timelines, and updates daily. . . Be flexible with your . schedule. , including . weekend availability. . . Have a genuine . commitment to helping clients. and working in a collaborative legal office environment. . . Be willing to participate in . training and continuous improvement. , including role plays and customer service workshops. . . Grow through regular training sessions and role plays to deliver . PREMIUM CUSTOMER SERVICE. every single time.. . Ready to Make a Difference?. Apply today and help us reach our goal of changing . 1 million lives. — one client at a time.. Company Location: Colombia.