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Nordic Speaking Customer Service for Healthcare industry at Mercier Consultancy MD. Mercier Consultancy MD is delighted to announce a vacancy for Nordic Speaking Customer Service Representatives in the healthcare industry! This position is perfect for individuals who are compassionate, dedicated, and eager to support patients and healthcare providers alike. In this role, you will leverage your Nordic language skills to assist clients with their healthcare inquiries, ensuring they receive the support and information they need.. Key Responsibilities. . Provide exceptional customer service by addressing inquiries related to healthcare services, insurance options, and patient support through phone, email, and chat in Nordic languages.. . Assist patients in understanding the healthcare system, including appointment scheduling and claims processing.. . Resolve customer concerns promptly and empathetically, ensuring a positive experience.. . Accurately document customer interactions and maintain comprehensive records.. . Collaborate with healthcare professionals and administrative teams to deliver efficient service.. . Stay updated on healthcare policies and services to provide accurate and helpful information.. . . Fluency in one or more Nordic languages (Swedish, Danish, Norwegian, Finnish, or Icelandic) is essential; English proficiency is a plus.. . Previous experience in customer service, especially in the healthcare sector, is preferred.. . Outstanding communication skills with a friendly and empathetic approach.. . Strong problem-solving abilities and attention to detail.. . Ability to handle sensitive situations with care and professionalism.. . Proficiency in using computer systems and CRM software.. . Flexibility to work various shifts, including evenings and weekends, as needed.. . Company Location: Greece.