Spanish Speaking Customer Service for Media & Entertainment industry at Mercier Consultancy. Mercier Consultancy is seeking an enthusiastic Spanish Speaking Customer Service Representative for the Media & Entertainment industry. In this exciting role, you will provide outstanding support to our Spanish-speaking clients, assisting them with their inquiries related to our media content and entertainment services.. Your fluency in Spanish will be essential as you interact with customers, helping them navigate our platforms, resolve issues, and better understand our offerings in the entertainment sector. Your expertise will play a crucial role in ensuring customer satisfaction and enhancing their overall experience with our brand.. Responsibilities. . Deliver high-quality customer service in Spanish via phone, email, and chat regarding media and entertainment inquiries. . Assist customers with accessing content, subscription services, and account-related issues. . Resolve customer complaints and technical issues in a timely and professional manner. . Maintain accurate records of customer interactions and service requests in our CRM system. . Collaborate with internal teams to provide effective solutions to complex customer inquiries. . Share customer feedback with relevant departments to drive improvements in our services. . Stay informed about current trends and developments in media and entertainment. . . Fluent in both Spanish and English, with strong communication skills. . Exceptional customer service skills and a passion for media and entertainment. . Prior experience in customer service, preferably in the media or entertainment industry, is highly desirable. . Able to handle multiple inquiries and prioritize tasks effectively. . Detail-oriented with strong analytical and problem-solving skills. . Commitment to providing a superior customer experience. . Familiarity with customer support software and CRM systems is advantageous. . Company Location: Greece.
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