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IT Support Specialist - Level 2 (Managed Services) at Workana. Full-time | Remote | CST Coverage. We’re a remote-first infrastructure company (~100 employees) looking for an . IT Support Specialist (Level 2). to strengthen our Managed Services team. You’ll be providing support to US-based clients across industries like healthcare, helping keep their systems secure, reliable, and efficient.. What You’ll Do. . Provide technical support to end users (Windows, Microsoft 365, desktops, apps, VoIP, networking). . . Handle escalations from Level 1, troubleshooting and resolving issues independently. . . Manage onboarding/offboarding: account setup, equipment provisioning, Active Directory management. . . Document tickets, resolutions, and system changes in ConnectWise (or similar).. . . 3+ years of IT support experience, ideally at an MSP.. . Strong Windows OS, Active Directory, and Microsoft 365 skills. . . Networking fundamentals (DNS, DHCP, VPN). . . Fluent English, comfortable supporting US clients. . . . Bonus:. ConnectWise/Datto experience. . . Company Location: Argentina.