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Dutch Speaking Customer Service for Ride-Sharing Platform - Work In Greece at Mercier Consultancy MD. Mercier Consultancy MD is thrilled to offer an exciting opportunity for Dutch Speaking Customer Service Representatives for a leading ride-sharing platform, with the unique chance to work in beautiful Greece. This role is perfect for individuals who are passionate about the ride-sharing industry and enjoy helping customers with their inquiries. As a customer service representative, you will assist users in navigating the platform, addressing their concerns, and providing exceptional service in Dutch.. Key Responsibilities. . Manage customer inquiries related to ride-sharing services, account management, and bookings via phone, email, and chat in Dutch.. . Provide information regarding pricing, promotions, and service areas.. . Assist customers with issues related to ride requests, cancellations, and payment processes.. . Resolve complaints and concerns efficiently, ensuring a positive user experience.. . Document all customer interactions accurately in the CRM system for efficient follow-up.. . Collaborate with internal teams to improve service quality and address customer feedback.. . Stay informed about local regulations and service updates to provide accurate information to users.. . . Fluency in Dutch (both written and spoken) is essential; knowledge of English is a plus.. . Experience in customer service, preferably in the ride-sharing or tech industry.. . Strong communication skills and a customer-oriented approach.. . Excellent problem-solving abilities and adaptability in a dynamic environment.. . Capability to manage multiple inquiries simultaneously while maintaining service quality.. . Familiarity with CRM software and customer support tools is an advantage.. . Willingness to relocate to Greece and work flexible hours, including evenings and weekends as needed.. . Company Location: Bulgaria.