Danish Speaking End User Support Specialist at Patrique Mercier Recruitment By Nellie. Patrique Mercier Recruitment FR is delighted to present an exciting opportunity for a Danish Speaking End User Support Specialist. This position is tailored for energetic individuals who are keen to provide excellent support in a tech-savvy environment. As a Danish Speaking End User Support Specialist, you will be responsible for assisting Danish-speaking clients by resolving their technical inquiries and delivering a superb user experience.. Responsibilities. . Provide exceptional support to end users in Danish via various communication channels, including phone, email, and chat.. . Diagnose and troubleshoot technical issues related to software, hardware, and networking.. . Offer guidance and training to users on how to utilize different applications effectively.. . Document all support interactions and resolutions in the ticketing system for accurate record maintenance.. . Collaborate with technical teams for the escalation of complex problems and suggest improvements to support processes.. . Conduct follow-up communication with users to confirm their issues are resolved and they are satisfied with the support received.. . Stay updated on new technology developments and changes to improve service quality.. . . Fluency in Danish and English is essential, with excellent communication skills in both writing and speaking.. . Previous experience in end user support or a customer service-oriented role is highly desirable.. . Strong problem-solving skills and the ability to effectively address technical challenges.. . Excellent customer service mindset and a passion for helping others.. . Familiarity with support ticketing systems and remote support tools is a plus.. . Able to juggle multiple priorities and work independently in a fast-paced environment.. . A genuine interest in technology and a commitment to continuous learning.. . Company Location: Denmark.
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