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Customer Service Representative - REMOTE at MPF Federal. MPF Federal is seeking a . Customer Service Representative. to work remotely with strong customer service experience; must be computer savvy - able to maneuver between multiple windows, and application systems simultaneously, ability to create, copy, edit, save, and send documents utilizing Microsoft Word, Microsoft Excel, and Microsoft Outlook; High-Speed Internet / direct connection to a modem and distraction-free area to work / professional background a must. . Compensation starting at $15.00 per hour - Depends on a variety of factors and SCA determination. .  . Responsibilities include but are not limited to: . ·        Provides excellent Customer Care to our Veterans and Providers. ·       Answer incoming phone calls from customers and identify the type of assistance the customer needs. Requires some Veteran and Provider outreach as needed.. ·       Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems. ·       Assist customers in navigating CCN websites while encouraging and reassuring them to become self-sufficient in using our tools. ·        Respond to questions from In-Network providers to verify Veteran benefits.. ·        Ensure patient confidentiality with the handling of all patient health information and records  . ·        Research complex issues across multiple databases. It requires fluency in computer navigation and toggling while confidently and compassionately engaging in dialogue with the caller.. ·       Communicate all issues with leader . ·       Respond to or refer incoming calls in a prompt, pleasant, and professional manner . ·       Remain in the call queue at all times unless permission to leave is approved . ·       Process  requests in a timely fashion . ·       Work effectively in a structured, production environment . ·       Adhere to daily schedules and assignments . ·        Policy/process identification and improvement . ·        Ongoing quality improvement for Veteran and Provider interactions . ·       Maintain strict member and company confidentiality . ·       Perform other related duties as assigned. Qualifications:                                                                                                . ·        High School Diploma / GED (or higher). ·        Ability/Flexibility to work any of our 8-hour schedules during regular business hours of 6am-7pm CST, Monday – Friday.. ·        2+ years of experience in a medical or health insurance environment. Includes claims processing, claims customer service, hospital, or medical/dental provider office, appointment scheduling,  etc. . ·        Knowledge of medical terminology (provider specialties, ICD/CPT codes, etc.) . ·        Proficient in Microsoft Office suite . ·        Must have a workspace in the home with a door and no distractions . ·        Ability to multi-task . ·        Metric focused & ability to consistently meet productivity standards . ·        Typing Test = 35 WPM to qualify for Soft Skills. ·        Excellent verbal and written communication skills including strong telephone etiquette and interpersonal skills . ·        Engaging/ outgoing personality . ·        Strong customer service skills. ·        Exhibit solid organizational skills, flexibility, time management, and attention to detail in a goal-orientated environment . ·        Experience in a related environment (i.e. office, administrative, clerical, etc.) using phones and computers as the primary job tools. ·        Must be computer saavy - able to maneuver between multiple windows, application systems simultaneously, ability to create, copy, edit, save and send documents utilizing Microsoft Word, Microsoft Excel, and Microsoft Outlook. ·        Past customer call center experience desired. ·        Past experience working in a metric production-based environment a plus. Company Location: United States.