We are redirecting you to the source. If you are not redirected in 3 seconds, please click here.

Dutch front office technical support - Hybrid working model - Sofia Bulgaria at Mercier Consultancy. Mercier Consultancy is thrilled to offer an opportunity for a Dutch Front Office Technical Support Specialist, located in Sofia, Bulgaria, with a hybrid working model! In this role, you will serve as a vital point of contact for our Dutch-speaking clients, providing technical assistance and support related to our products and services.. As a Front Office Technical Support Specialist, you will interact directly with clients, helping them resolve technical issues and ensuring a smooth user experience. Your expertise will not only help maintain client satisfaction but also contribute to the improvement of our services.. Responsibilities. . Provide technical support to Dutch-speaking clients through various channels such as phone, email, and chat. . Troubleshoot and resolve hardware and software issues effectively. . Document technical issues and solutions in our support system. . Advise clients on best practices and usage of our products. . Collaborate with technical teams to escalate and resolve more complex issues. . Engage in continual training to enhance your product knowledge and technical skills. . Collect and analyze client feedback to provide insights for service improvements. . . Fluency in Dutch and English, both written and spoken. . Strong communication and interpersonal skills. . Previous experience in a technical support or customer service role is advantageous. . Ability to troubleshoot technical problems and provide clear instructions. . Proficient in using support ticketing systems and Microsoft Office Suite. . Attention to detail and organizational skills. . Ability to work independently and collaboratively in a hybrid work environment. . Company Location: Bulgaria.