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User Researcher (m/f/d) | Legal AI Tech Start-up | Remote at Kooku Recruiting GmbH. The AI Startup Xayn develops . Noxtua. , Europe's leading sovereign Legal AI. The legally compliant and competent AI helps legal professionals to research legal issues and review, and draft legal documents. The GDPR-compliant Legal AI meets the high professional and data protection requirements for lawyers (§ 203 Penal Code, § 43e Federal Lawyers' Act) and is certified according to ISO 27001, 9001, 27018, 27017, 42001, and BSI C5. The product version . Beck-Noxtua . is based on the exclusive data of Germany’s leading legal publisher . C.H.Beck.  and Germany’s largest business law firm CMS.. Emerging from a 2017 research project by Dr. Leif-Nissen Lundbæk and Professor Dr. Michael Huth at Oxford University and Imperial College London, the Berlin-based Legal-Tech company, formerly known as Xayn, boasts extensive experience in developing highly efficient GDPR-compliant AI solutions. Strategic partners, including Germany's leading legal publisher . C.H.Beck. , the High-Performance Computing specialist . Northern Data. , Germany's largest business law firm and co-initiator of the Legal AI Noxtua . CMS. , as well as the world's largest law firm . Dentons. , have invested a total of € 80.7 million in the German startup as part of its Series B funding round.. Mission & Vision. As a User Researcher (m/f/d) at Xayn, you’ll take ownership of building and scaling our user research practice from the ground up. Your insights will play a key role in shaping our Legal AI product, ensuring we truly understand our users and build solutions that solve real-world challenges in the legal industry. This is a strategic and hands-on role for someone who thrives in a fast-moving environment and wants to make a lasting impact on how legal professionals work. . Your Team. You will work with our two cross-functional product teams, collaborating closely with engineers, product managers, and other designers. The team consists of 6-7 developers, a product manager, and a designer, who you will support with your deep customer insights and in validating their Designs. . Your Hiring Manager. You will report to . Ruth. , Chief Product Officer at Xayn, who leads the product and design strategy for Noxtua, our Legal AI solution. With extensive experience in product management and user-centric design, Ruth is passionate about creating intuitive and impactful digital products. She fosters a collaborative and agile work environment, ensuring that design, engineering, and product teams work seamlessly together. Ruth values user feedback, accessibility, and innovation, making her a strong advocate for human-centered AI solutions. . Your Responsibilities. . Establish and lead user research operations. , including research processes, documentation standards, and a participant panel. . . Design, plan and conduct deep qualitative research studies. (e.g. interviews, contextual observations, diary studies). . Collaborate with product designers, engineers, product managers, and legal experts to . validate product ideas and improve UX. . . . Build and maintain a research insights database. to ensure knowledge is accessible and actionable across the team. . Create and maintain personas, customer journeys, and other research artifacts. . . Bring user insights into the product development process. and identify opportunities for innovation. . . Help define the strategic direction of our Legal AI. by understanding and articulating what really matters to our users. . . 3–4+ years of experience as a User Researcher,. preferably in a B2B SaaS or regulated industry (e.g. FinTech, Legal Tech). . . Proven experience conducting research independently. , from scoping and recruitment to synthesis and communication. . . Strong command of qualitative methods. such as in-depth interviews, diary studies, observations, and usability testing. . Experience building . research ops and knowledge management systems. . . . Excellent collaboration and communication skills. — you know how to bring people along on the research journey. . . High level of self-organization. and the ability to drive research initiatives proactively. . Company Location: Germany.