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Retention Customer Service Officer - Work from Home / Dayshift at Twoconnect. . The Retention Customer Service Officer is responsible for up-selling and cross-selling the company’s products and services to existing customers via telephone.. . This role involves both inbound and outbound calls, utilizing established systems and processes to achieve sales targets while maintaining excellent customer service.. . Up-sell and cross-sell products and services to existing customers through inbound and outbound telephone calls. . . Leverage the company’s systems and tools to meet sales targets within established service times. . . Follow up on leads generated on the website. . . Identify sales opportunities from existing client quotes within 4–6-week campaigns.. . Maintain accurate and detailed records of sales activities and customer interactions.. . Inform management of potential areas for growth in product, service, and education sales.. . Answer customer claims queries. . . . Proven experience in a Customer Service/ Sales environment.. . Demonstrated ability to identify and meet customer needs through effective sales techniques.. . Excellent oral and written communication skills to interact with customers and internal teams effectively. . . Proficient in using computer systems and software to record sales activities and access customer information.. . Strong interpersonal and teamwork skills to collaborate with colleagues and maintain positive customer relationships. . . Ability to learn new information (product and company knowledge).. . Company Location: Philippines.