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Finnish Speaking Customer Service Jobs In Portugal at Mercier Consultancy Europe. Mercier Consultancy is thrilled to offer a fantastic opportunity for Finnish Speaking Customer Service Representatives to join our dedicated team in beautiful Portugal. In this vital role, you will deliver exceptional support to our Finnish-speaking clients, ensuring their inquiries and concerns are handled with the utmost professionalism and efficiency. Portugal, known for its stunning landscapes, rich culture, and vibrant lifestyle, provides the perfect backdrop for a rewarding career in customer service. If you are passionate about helping others and want to explore a new adventure, we encourage you to apply!. Responsibilities. . Provide high-quality customer service in Finnish through various communication channels, including phone, email, and live chat.. . Assist customers with their inquiries related to products and services, offering knowledgeable guidance and support.. . Effectively resolve customer issues and complaints, ensuring a positive and satisfying experience.. . Accurately document customer interactions and contribute insights for continuous improvement in service delivery.. . Collaborate with team members to improve overall service quality and address any common challenges.. . Stay informed about the company's offerings and industry trends to provide well-informed assistance.. . Engage in ongoing training and development sessions to continuously enhance your customer service skills.. . . Fluency in Finnish and English is required, with strong written and verbal communication skills.. . Previous experience in customer service is preferred but not essential; a positive attitude and eagerness to learn are highly valued.. . Excellent problem-solving skills with a strong commitment to delivering exceptional customer service.. . Able to manage multiple inquiries efficiently in a fast-paced environment.. . Basic computer proficiency and familiarity with customer service software is advantageous.. . Willingness to relocate to Portugal and embrace a new cultural experience.. . Flexibility to work various shifts, including evenings and weekends, as needed.. . Company Location: Portugal.