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Swedish Speaking Customer Service Jobs In Portugal at Mercier Consultancy Europe. Mercier Consultancy is thrilled to offer a fantastic opportunity for Swedish Speaking Customer Service Representatives to join our team in picturesque Portugal! In this essential role, you will provide top-notch support to our Swedish-speaking clients, ensuring their inquiries are addressed with professionalism and care. Portugal, known for its stunning landscapes, rich history, and vibrant culture, offers an exciting backdrop for your career in customer service. If you are passionate about helping others and seeking a rewarding career experience, we would love to hear from you!. Responsibilities. . Deliver high-quality customer service in Swedish through various channels such as phone, email, and live chat.. . Assist customers with their questions regarding products and services, providing timely and accurate information.. . Effectively resolve customer complaints and issues, ensuring a positive service experience.. . Document customer interactions carefully and contribute to service improvement initiatives.. . Collaborate with team members to enhance service quality and address common challenges.. . Stay updated on company offerings and industry trends to provide informed support.. . Participate in ongoing training sessions to continuously develop your customer service skills.. . . Fluency in Swedish and English is required, with strong written and verbal communication skills.. . Previous experience in customer service is preferred, but a positive attitude and willingness to learn are highly valued.. . Excellent problem-solving abilities with a commitment to customer satisfaction.. . Able to manage multiple inquiries effectively in a dynamic work environment.. . Basic computer proficiency and familiarity with customer service software is a plus.. . Willingness to work in Portugal and embrace a new cultural experience.. . Flexibility to work various shifts, including evenings and weekends, as needed.. . Company Location: Portugal.