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Customer Support Agent (Russian-speaking) at Neo Group. We are looking for Customer Support Agents (Russian-speaking) to join our partner's Customer Support team on behalf of our partners!. Your Role:. . Respond to customer inquiries and provide prompt and accurate assistance in Russian through chats, emails and calls.. . Handle customer complaints and resolve issues effectively.. . Ensure customer satisfaction through professional and courteous communication.. . Maintain detailed and accurate records of customer interactions and transactions.. . Identify opportunities for process improvements and provide feedback to management.. . . Fluent in Russian, advanced English.. . Previous experience in customer support or a similar role is a plus.. . Excellent communication skills, both written and verbal. Fast speed typing is a plus.. . Strong problem-solving and conflict resolution skills.. . Confident PC user (aware of cookies/cashу and why/when should clean them).. . Ability to multitask and work efficiently in a fast-paced environment.. . Ability to work in shifts - Morning, Afternoon, Night. Ability to work 5 days a week (including weekends).. . Company Location: Moldova, Republic of.